Official Documents

Dian4d Privacy Policy – Your Personal Data Protection

Dian4d is committed to protecting the privacy and personal data security of every user. This policy explains how we collect, use, and safeguard your information.

Updated: January 2026
PDPA Compliance

All personal data handling is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA).

256-bit SSL Encryption

All data transmitted between your device and dian4d servers is encrypted using 256-bit SSL and TLS 1.3.

User Data Controls

You have the right to access, correct, or request the deletion of your personal data at any time.

No Data Sales

Dian4d will not sell, rent, or share your personal data with third parties for marketing purposes.

Note: This Privacy Policy explains in detail how dian4d handles your personal data. By using our platform, you agree to the practices described in this document.

01 Introduction

Dian4d takes our responsibility to protect user privacy seriously. We understand that your trust is our most valuable asset, and we are committed to ensuring that every piece of personal information you share with us is handled with the highest level of security and confidentiality.

This Privacy Policy applies to all users who access or use the dian4d platform via the website dian4d.wine, the dian4d mobile app, and all related services we offer. It describes the types of data we collect, how we use it, and the rights you have regarding your personal data.

This policy is structured in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) as well as international industry best practices in personal data management. If you have any questions about this policy, our team is ready to assist you through the available support channels.

02 Personal Data We Collect

In operating the platform, dian4d collects various categories of personal data depending on the nature of your interactions with our platform. Below is a detailed overview of the data we collect:

Data Category Information Type Requirements
Identity Information Full name, date of birth, gender, identification card number (MyKad) Mandatory (KYC)
Contact Information Email address, phone number, residential address Mandatory
Financial Information Bank account number, bank name, deposit and withdrawal transaction records Mandatory
Technical Data IP address, device type, web browser, operating system, access logs Automatic
Usage Data Game records, betting history, promotional activity, session duration Automatic
Verification Documents MyKad copy, bank statements, proof of address for KYC processing When Required

We only collect data that is strictly necessary to operate our services safely and efficiently. We do not collect sensitive data such as health information or religious beliefs unless required by law.

03 How We Collect Data

Dian4d collects your personal data through several transparent and responsible methods:

  • Account Registration: When you register a new account, you provide us directly with basic information such as your name, email, and phone number.
  • KYC Verification: During the identity verification process, you will be asked to upload documents such as your MyKad and bank statement to confirm the validity of your account.
  • Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details including payment method and amount.
  • Platform Usage: Our system automatically collects technical and usage data each time you access the platform via the dian4d website or mobile app.
  • Support Communications: When you contact our support team via live chat or email, those conversations are recorded for quality control and reference purposes.
  • Cookies & Tracking Technologies: Our platform uses cookies and similar technologies to improve user experience and analyse usage patterns.

04 Purpose of Data Use

Dian4d uses your personal data solely for legitimate and necessary purposes in operating the platform's services. Below are the primary purposes for which your data is used:

  • Account Management: Create and maintain your user account, process registrations, and ensure secure access to the platform.
  • Identity Verification (KYC): Verify your identity to comply with legal requirements for anti-money laundering and fraud prevention.
  • Payment Processing: Process deposits and withdrawals securely, verify bank account ownership, and prevent financial fraud.
  • Game Management: Provide a personalised gaming experience, record betting history, and process wins accurately.
  • Platform Security: Detect and prevent fraudulent activity, hacking, money laundering, and the use of multiple accounts.
  • Service Communications: Send important notifications relating to your account, transactions, promotions you have subscribed to, and policy updates.
  • Responsible Gaming: Monitor usage patterns to identify signs of problem gambling and provide appropriate assistance.
  • Legal Compliance: Fulfil reporting obligations to relevant authorities when required under Malaysian law.
dian4d does not use your personal data for third-party marketing or any purpose unrelated to the platform's services without your explicit consent.

05 Data Sharing with Third Parties

Dian4d does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, in the course of operating the platform, there are limited situations where we may need to share your data with the following parties:

  • Payment Service Providers: Banks, FPX payment processors, and digital wallet providers involved in processing your financial transactions. They are bound by strict confidentiality obligations.
  • Game Software Providers: Game providers integrated with the dian4d platform may receive the minimum technical data required to run games correctly.
  • KYC Verification Service: Third-party identity verification service providers that assist us in verifying user documents and identities in accordance with legal requirements.
  • Relevant Authorities: Bank Negara Malaysia, the Companies Commission of Malaysia (SSM), or law enforcement agencies when required by law or court order.
  • Technical Infrastructure Providers: Cloud and hosting service providers that store your data under strict data protection agreements and high-standard security protocols.

Every third party that receives your data is subject to confidentiality agreements and data protection obligations that are legally binding. dian4d is responsible for ensuring all third-party partners adhere to data protection standards equivalent to our own policy.

06 Data Security

Protecting your personal data from unauthorised access, loss, or leakage is dian4d's top priority. We implement multiple layers of technical and operational security to ensure comprehensive protection:

  • Data Transmission Encryption: All data transmitted between your device and dian4d servers is encrypted using 256-bit SSL and TLS 1.3 protocols — the same standard used by leading banking institutions.
  • Stored Data Encryption: Sensitive data such as financial information and KYC documents are encrypted at rest in our database using the AES-256 algorithm.
  • Layered Access Control: Only authorized personnel with a clear business need are permitted to access user personal data, and all access is logged and monitored.
  • 24/7 Threat Monitoring: Our automated security systems operate around the clock to detect intrusion attempts, cyberattacks, and suspicious activity.
  • Two-Factor Authentication (2FA): dian4d provides a 2FA feature for user accounts to add an extra layer of protection against unauthorised access.
  • Periodic Security Audits: The dian4d platform undergoes regular independent security audits conducted by certified third-party cybersecurity experts.
Important: While we implement comprehensive security measures, no system is 100% secure. We encourage you to also take precautions such as using a strong password and never sharing your login credentials with anyone.

07 Cookies & Tracking Technologies

The dian4d platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and ensure the security of your session. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management, transaction security, and navigation. These cookies cannot be disabled.
  • Performance Cookies: Collect information on how users interact with our platform to help us identify and resolve technical issues.
  • Functional Cookies: Save your preferences such as language, display settings, and login information to make your experience more convenient.
  • Analytics Cookies: Help us understand usage patterns in aggregate and anonymised form for continuous platform improvement.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's documentation.

08 Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by dian4d. We fully respect and facilitate the exercise of these rights:

Your Rights As a dian4d User

Right of Access

You have the right to request a copy of the personal data we hold about you at any time through our support team.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction and we will update it promptly.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.

Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing or analytics.

Data Portability Right

You may request your personal data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

In certain situations, you have the right to request that we restrict the processing of your data while a dispute is being resolved.

To exercise any of the above rights, contact the dian4d support team via Live Chat within the platform or our support email. We will process your request within 14 business days.

09 Data Retention Period

Dian4d retains your personal data for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we will retain your data for the minimum period required by Malaysian law:

  • Financial Records & Transactions: Retained for a minimum of 7 years from the transaction date, in line with the requirements of the Companies Act and Malaysian tax laws.
  • KYC Documents: Retained for a minimum of 6 years after account closure or the end of the business relationship, in accordance with the Anti-Money Laundering Act 2001.
  • Communication Logs: Support chat records and emails are retained for 2 years for quality control and dispute reference purposes.
  • Technical Data & Access Logs: System logs and technical data are retained for 90 days for security purposes and technical troubleshooting.

Once the defined retention period has expired, your data will be securely deleted or fully anonymised in accordance with our secure data deletion procedures. We do not retain data beyond the set limit without a legitimate reason.

10 Child Protection

The dian4d platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.

During the registration and KYC verification process, we conduct strict age checks to ensure only eligible adult users are granted access to the platform. If we discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and close the relevant account.

Parents or guardians concerned about the possibility of their children registering on our platform are encouraged to contact our support team immediately for investigation and further action.

11 Privacy Policy Amendments

Dian4d reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

When significant amendments are made, we will notify you through:

  • In-platform notifications on dian4d when you are logged in
  • Email to the address registered on your account
  • Update the "Last Updated" date at the top of this page

Your continued use of the dian4d platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer through the following channels:

  • Live Chat: Available 24/7 directly within the dian4d platform — the fastest way to get an immediate response.
  • Support Email: [email protected] — for written enquiries requiring documentation or further investigation.
  • Help Centre: Visit the FAQ us for answers to frequently asked questions regarding privacy and data security.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex issues requiring in-depth investigation, the response time may be longer and we will keep you updated on the progress periodically.

This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy dian4d to form a comprehensive user protection framework.

Your Privacy Is the Priority of dian4d

Every platform design decision prioritises the protection of your personal data. This is not merely a legal obligation — it is a core value we uphold.

Secure Data Storage

Your personal and financial data is stored on AES-256 encrypted servers with layered access controls, accessible only by authorized personnel.

Periodic Independent Audits

Dian4d's security systems and data protection practices are independently audited by certified third-party security experts to ensure ongoing compliance.

Active Fraud Protection

Our AI monitoring system detects and blocks unauthorised access attempts, identity fraud, and suspicious activity in real time.

Full PDPA Compliance

Every aspect of our data handling is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards.

Full Control in Your Hands

Through your account settings, you can easily manage your marketing preferences, update personal information, and request data deletion.

Trusted Partners

All dian4d third-party partners are bound by strict data protection agreements and receive only the minimum data necessary to perform their services.

Ready to Join dian4d?

Enjoy a safe, fair, and responsible online gaming experience. Your personal data is always protected with us.

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